PRIVACY POLICY

Last Updated: July 30, 2025

Fine Painting of Richmond (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information—including phone numbers and SMS communication data—when you interact with our website, request our services, or communicate with us.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address

Project Details: Information you provide related to painting or home improvement services

Communication Data: Content of messages, call logs, and your communication preferences

Usage Data: IP address, browser type, device information, and interactions with our website

2. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and manage our painting services

To respond to inquiries and schedule appointments

To communicate via phone, email, or SMS regarding updates, estimates, or promotions

To improve our website, services, and customer support

To comply with legal or regulatory requirements

3. SMS Messaging & Phone Number Use

By providing your phone number to Fine Painting of Richmond, you consent to receive SMS communications from us.

Purpose: SMS messages may include project updates, appointment confirmations, and similar content.

Frequency: Message frequency may vary depending on your engagement with us.

Opt-Out: You can opt out at any time by replying STOP to any SMS message you receive from us. To request assistance, reply HELP.

Rates: Message and data rates may apply depending on your carrier and service plan.

Third-Party Providers: We may use third-party messaging services, such as Twilio, to facilitate SMS delivery. These providers are only given access to information required to send the message and are obligated to protect your privacy.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

Service Providers: Trusted vendors who help us operate our business (e.g., hosting, communication tools)

Legal Obligations: When required to comply with applicable laws or legal proceedings

Business Changes: In the event of a merger, sale, or restructuring of our business

5. Data Security

We implement reasonable and appropriate measures to safeguard your personal information from unauthorized access, loss, misuse, or disclosure. These include secure data storage and restricted access protocols.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights and Choices

You have the right to:

Access, update, or request deletion of your personal data

Withdraw consent to SMS or marketing communications

Request more details on how your data is used

To exercise any of these rights, please contact us using the information below.

8. External Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be reflected by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Fine Painting of Richmond
[email protected]

(804) 597-6540

8353 Wetherden Drive, Mechanicsville, VA 23111